Don’t miss the mark on empathy, says Julia Kerr Henkel, MD of Lumminos
Empathy is the skill of the future to create greater belonging and cohesion, she says. We all tend to think of ourselves, perhaps somewhat generously, as being empathetic – maybe even great listeners. But are you really? What does it take to be…
Why is strong EQ and SQ so important in the workplace?
Firstly, what is EQ and what is SQ? Emotional quotient (EQ) is the capability of individuals to recognise their own emotions and those of others, to be able to discern between different feelings and label them appropriately, use emotional…
5C’s That Pave the Way to Clarity, Delegation and Strategic Decision Making
Have you ever found yourself in a team meeting or taking a brief from a client and you notice you’re struggling to get to the core of the request? Perhaps an issue has arisen that requires further analysis, or an opportunity presents itself that…
How to create meaningful and lasting change in your team
I once saw a cartoon of a leader standing at the front of a large auditorium addressing his staff. He posed one question: Who here wants change? All hands in the packed audience shot up. He then posed a second question:Who here wants to change? Not…